FAQ's

    

PAYMENT
    What cards do you accept as payment?  
    Why are some items priced differently in stores than on the website?

DELIVERY 
    What happens if my parcels fail to arrive?

RETURNS
    How do I return goods?  
    How will I be refunded?  
    How long have I got to return goods?  
    Do I pay for Returns?

SECURITY 
    Is my personal information confidential? 
    How do you use cookies?

PAYMENT

What cards do you accept as payment?
Payment can be made by any of the following methods:
VISA, VISA DELTA, VISA ELECTRON, VISA PURCHASING, MASTERCARD, MAESTRO, SWITCH, SOLO, JCB.

What cards do you accept as payment?
All prices appearing on this Website are inclusive of VAT (where applicable) at the current rates. The cost of your Order will be the price of the Products
ordered plus carriage if applicable. All goods are subject to availability and the details given are as accurate and complete as possible.
Please note that all prices on the website are for on-line purchases only and will not be matched in the stores. Promotions and offers available through our
stores will not be matched on the website.
Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of VAT. If this occurs you will be notified and requested to reconfirm your order at the altered price. We shall be entitled by notifying You to cancel any Contract in whole or in part to the extent that
it for the purchase of a Product the price of which was, in error, stated incorrectly on the Website.

DELIVERY

What happens if my parcels fail to arrive?
In the event that your parcel has not arrived after 14 days from dispatch we will begin our missing parcels procedure. Please inform KM customer services
(0161 274 4849) of non delivery and you will be sent a missing parcel form which we would ask you to return giving us your permission to carry out a full
investigation. Once we have received your completed form, we will resolve your claim within 28 days of receipt and a refund will automatically be credited
to the credit/debit card which was used to place the order. 

RETURNS
How do I return goods?
Ensure that the product is in the original packaging, unworn and in its original condition. Please call KM customer services (0161 274 4849) or email us at info@kurtmuller.com to obtain a returns authorization number. Send the item to us by Royal Mail post by recorded delivery at the following address:

Kurt Muller
2 Apollo Business Park
Apsley Grove,
Ardwick
Manchester
M12 6AW

Please note the following points in relation to returns.
Products must be returned to us in good condition and with any price labels still attached. We reserve the right to withhold a percentage or indeed the full amount of the refund value of returned products if the product is returned in a condition which makes it unfit for resale. We shall not be liable for the non-receipt by us of returned goods.
Please send returned products to us by post and retain a copy of the certificate of posting from the Post Office.
Upon receipt by us of the returned products, your credit/debit card will be credited with the purchase price of the products (including the relevant delivery
charge if the goods were faulty).

How will I be refunded?
If you are returning Products paid for on your credit or debit card, we will make a credit adjustment directly to your card account. Please remember if you
can't produce a Certificate of Posting from the Post Office or a receipt from your courier when a returned parcel goes missing, we will not be able to credit
your account.

How long have I got to return goods?
There is a 14 days approval period to send back the goods.

Do I have to pay for returns?
Postage will only be refunded if the goods were sent out faulty or an incorrect item has been sent in error.

SECURITY
Is my personal information confidential?
Kurt Muller does not sell, trade, or rent your information to others. We do not disclose your information to third parties without consent unless legally
required to do so or where such disclosure is necessary to enable third parties who act for us to process your order. Those third parties process information,
fulfil and deliver orders, process credit card payments and provide support services on our behalf.
We require all of these third parties to treat your personal information as fully confidential and we will always take steps to ensure that your information
is used by third parties in accordance with this policy.

How do you use cookies?
We use Cookies for the following purposes:
To simplify the logging on process for registered users of the Website, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.